When a person reaches the point where they feel they can no longer gamble safely and their only option is to stop gambling, then we have a self-exclusion facility in place to stop them gambling. The process is instigated by the customer when they feel they need to stop gambling for a period of time and wish to seek help and advice.
When someone enters into a self-exclusion, they will be prevented from using their account for a specified period. We currently offer online self-exclusion for periods between 6 months and 5 years.
Once a self-exclusion period has been set it is unable to be removed.
To self-exclude please follow the below step by step guide: