Depending on what bonus you were meant to receive, there are a variety of reason you may not have been able to collect it.
GOM Bonus: To receive this bonus, you must have successfully completed registration for your one and only account, and then make a deposit. If you have not received your bonus, then your account may have not been verified yet, or you have not yet made a deposit.
No Deposit Bonus: To be eligible for this bonus, you must successfully register for your one and only account. If it is found that a player has more than one account, or the account has not been verified, then you will be unable to claim the No Deposit Bonus via our Lobby Game. This can only be redeemed once.
Deposit Bonus: To receive this bonus, you must have successfully registered for your one and only account and have then deposited a minimum of £10. Once that is done, you will be entered into a Lobby Game to receive your Deposit Match Bonus.
Refer a Friend Bonus: To receive this bonus, you must refer a friend who does not have a previous account with us. The referred friend must then successfully register an account with us and play through the minimum deposit before you are able to retrieve the Refer a Friend Bonus.
Check our Terms and Conditions for more on our bonuses.