The way we calculate affordability has changed, and we will now be focusing on applying a Net Deposit Limit; a control feature which caps the net losses that a customer can incur in a 30-day period. The reason for this change is to offer you far more flexibility when it comes to having a deposit limit, whilst also ensuring that you are safe. The deposit limits set will vary depending on our criteria, and all customers will still have a standard Gross Deposit based limit set to run parallel with the net limit.
Your new limits can be found after login under the My Account section.
A Net Deposit Limit caps the net losses that a customer can incur in a 30-day period. Example: If you have been set an affordability Net Deposit Limit of £400, you will be able to continue to deposit up until you have a loss of £400. If your (deposits minus withdrawal) = £400, then you will no longer be able to deposit for that rolling 30-day period.
Gross Deposit Limit – a limit based on the cumulative deposits that a customer can make in a 30-day period.